{"id":223,"date":"2020-09-24T22:07:23","date_gmt":"2020-09-25T02:07:23","guid":{"rendered":"https:\/\/www.harmonizehq.com\/blog\/?p=223"},"modified":"2021-06-08T01:53:18","modified_gmt":"2021-06-08T05:53:18","slug":"employee-net-promoter-score","status":"publish","type":"post","link":"https:\/\/www.harmonizehq.com\/blog\/employee-net-promoter-score\/","title":{"rendered":"Employee Net Promoter Score(eNPS): A Measure of Employee Engagement"},"content":{"rendered":"\n

The productivity, profitability, and growth of a business are highly dependent on the performance and engagement of its employees. When an employee is passionate and engaged in their work, they produce better results and create a positive impact on the company. At the same time, when an employee is disengaged and uninterested, it not only limits their productivity but creates a negative impact on the company by hindering those around them. So, understanding these engagement levels of your employees in a measurable form can be incredibly beneficial for your business’s growth. It can allow you to understand insights about your employees’ experience and where your company fits into that, and what they can do to become even better, more engaged, and happier in their role. But how can you do that? An <\/span>Employee Net Promoter Score<\/span><\/a>, or eNPS, is a great tool that is widely used for this exact purpose.\u00a0<\/span><\/p>\n

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What is an Employee Net Promoter Score(eNPS)?<\/b><\/h2>\n

The employee Net Promoter Score(eNPS) is a measure of how likely employees are to recommend your company as a place to work. This simple survey is highly praised as a very useful tool for companies because of its ease of use while being very compact and measurable. The eNPS was built off of the <\/span>Net Promoter Score<\/span><\/a>(NPS) system which was developed by Fred Reichheld, Bain & Company, and Satmetrix Systems in 2003 to determine the engagement and loyalty of their customers.\u00a0<\/span><\/p>\n

This survey was designed to achieve this goal by asking 2 simple questions. The first being, \u201cOn a scale from 0-10, how likely is it that you would recommend our product\/service to a friend or colleague?\u201d, followed by an open-ended follow-up question as to why the specific score was given. The employee Net Promoter Score is based on this test but slightly changed to be catered to measure employee loyalty towards a company. The question asked with eNPS is, \u201cOn a scale from 0-10 how likely are you to recommend our organization as a place to work to your family or friends?\u201d with the same follow-up question. This question not only shows you how your company is being represented to the outside world by employees but also how your employees view your company and speak on their engagement to their role.\u00a0<\/span><\/p>\n

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